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Researchers at the Higher School of Economics (HSE University) have revealed that Russian companies need to invest in the development of intellectual resources in order to maximize the benefits from partners in developed countries.
Most employees and a significant proportion of managers are not briefed on their company's business strategy, while a quarter of all blue and white-collar workers are not informed about operational management issues. While Russian businesses are concerned about employee development, creating bench strength and adopting state-of-the-art ICT solutions, they use the latter only for transmitting orders from the top down. Veronica Kabalina, Kira Reshetnikova and Olga Zelenova of the HSE Department of Human Resources Management examined Russian businesses' approaches to HR development and corporate communications.
Employees who are too focused on sales targets can ignore customer needs. Meanwhile, customer focus is emerging as a key trend in business management. Ksenia Klepneva, postgraduate student of the HSE School of Business Administration, examined factors contributing to customer focus in companies operating in developed and developing economies.