Increased trade turnover by online retailers is inextricably linked to customers’ having a positive view of them. Paying attention to your customers, being honest in your dealings with them, as well as offering discounts and bonus programmes can all increase the number of both regular and new customers for online retailers, Associate Professor in the Marketing Department Elena Panteleeva and postgraduate student Natalia Mikhailova found in their research ‘Consumer Experience in e-Commerce: Analyzing Rational and Emotional Consumer Insights’.

The lower a person's resilience, the greater their alienation from themself, other people, and society. In turn, self-alienation and a lack of personal relationships can cause one to approve of military action as a solution to international conflicts, according to Olga Gulevich, Associate Professor of the HSE School of Psychology, and Andrey Nevruyev, postgraduate student of the same department.

Addiction to love may be as dangerous as alcohol or drug addiction. A person in a dependent relationship compensates for their internal deficiency, but at the same time gradually works themselves into exhaustion. By many indicators, love addiction can be attributed as a clinical disorder that can be cured by means of professional psychological help. This discovery was made in a recent study by Svetlana Skvortskova, a graduate of the Master’s programme in the HSE School of Psychology, and Vladimir Shumskiy, Associate Professor at the HSE Department of Psychology of Personality.

Burnout is a major problem affecting many people today; it is often associated with the accelerating pace of life, society's obsession with consumption, and the pursuit of success. Burnout can equally affect an office employee stuck in a monotonous job and a successful yet disillusioned entrepreneur, according to Alfried A. Laengle, Professor of the HSE's Department of Psychology of Personality and author of the report 'Burnout: Ashes after the Fireworks. Existential and Analytical Understanding and Prevention'

Russian society has a generally low level of trust. Colleagues and neighbours are the only exception – Russians regard them as trustworthy. A trusting attitude towards one's inner circle of acquaintances has a greater effect on life satisfaction than trust in public institutions and people in general, according to Anna Mironova, Research Intern of the HSE’s International Laboratory of Socio-Cultural Research

The better a customer's mood, the less they are concerned about a product's price and quality and the more they are driven by attractive design, the reputation of the brand, and other people's opinions, according to a study by Olga Patosha, Associate Professor of the Department of Organisational Psychology, and Tatiana Varavina, Master of Psychology, published in the HSE's Psychology

The ability to stay in control and make decisions in predictable situations is not enough for business leaders. They have to be able to act inambiguous conditions,and this forces modern business leaders to master new leadership strategies. Andrey Rossokhin spoke on leadership and the modern role of psychoanalysis in business at a conference ‘Psychoanalysis and Business’, organized by the HSE Faculty of Psychology Department of Psychoanalysis and Business Consulting

Muscovites are more likely to suffer from loneliness than people in smaller Russian cities. At the same time, Moscow is a city of individualists, and many people here choose solitude in order to focus on their career and personal development. A study by Christopher Swader looks at some of the causes and characteristics of urban loneliness

The fact – well known to political consultants – that people tend to go along with the crowd can be explained by a brain mechanism which has helped our survival as a species. Every time we differ from others, our brain responds by triggering an 'error signal', causing us to change our opinion in favour of the majority, reveals a study by Vasily Klucharev